Returns & Exchanges

Due to the perishable nature of our recipe boxes, we cannot accept physical returns of food items, but we are committed to ensuring you are 100% satisfied with every meal. If your order arrives damaged or incomplete, please contact our support team within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of any damaged ingredients, leaked packaging, or the exterior shipping box to help our quality control team investigate.

• 2.
  Contact Support

  Email our WowzaBox Care team at [email protected] with your order number and the photos attached within 24 hours of receiving your delivery.

• 3.
  Assessment

  Our team will review your claim immediately to determine if the issue was caused by transit delays, packaging failure, or missing components.

• 4.
  Resolution

  Once approved, we will issue a credit to your WowzaBox account for your next meal or process a refund to your original payment method within 3-5 business days.